The primary responsibility of the Customer Support Associate is working with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
The primary position requires experience as a services provider. The following skills are essential; customer service, troubleshooting and problem resolution. The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment. Familiarity with clinical trials is desired, but not required.
Education and/or Certification Requirements:
This position requires a high school diploma or equivalent as well as 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, or equivalent experience or diploma is a plus.
Other Skills / Requirements:
Motivated to work in a fast paced constantly changing environment. Excellent interpersonal skills and ability to work well in a virtual team environment. Strong organizational skills and the ability to meet goals with accuracy.